These Terms and Condition of Sale (“Terms of Sale”) apply to the purchase and shipping of Goods in United Kingdom (including Northern Ireland and Isle of Man) through our Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance of these Terms of Sale.
• 1. INFORMATION RELATING TO GOODS
We will make reasonable efforts to ensure that the information about Goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the description and/or pricing of the Goods, or that Goods will always be available if you wish to place an Order to purchase them. None of the material contained in our Website is to be relied upon as a statement or representation in relation to Goods. All images, illustrations and descriptions of Goods are for information only and you are invited to contact us using the contact information in the Contact Us page if you need any further information about Goods. We reserve the right, at any time and without notice, to modify the information about Goods displayed on our Website, including without limitation information on prices, description and availability of Goods. However, changes to price, availability or description of any Goods will not affect Orders submitted by you which have already been accepted by us in accordance with Clause 2 below. The foregoing will not affect your statutory rights.
• 2. HOW DO I PLACE AN ORDER
To place an Order you must be 18 years of age or over. To place an Order you will have to select the Goods on the Website, select your preferred shipping method and, at your discretion other optional services and click on the “BUY” button. Before completing the check-out procedure you will be requested either to register for or log into your personal account. You can, if you prefer, checkout without registering, but you will be required to provide the necessary personal and payment data to process the Order. We will not accept Orders placed in any way other than as detailed above.
If you have any problems during the placement of an Order or if you are not sure whether or not your Order made through the website has been finalized, contact us using the contact information in the contact us page.
• 3. WHAT HAPPENS IF GOODS ARE UNAVAILABLE
We will make reasonable efforts to ensure that the information about Goods displayed on our Website are always accurate. However, when you place an Order certain Goods may unfortunately be out of stock, especially if we were low in stock at the time you placed your order.
If we are unable to send you the ordered Goods within 30 days from the date of your Order we will contact you and ask if you would like us to cancel your Order either partially or entirely and, in such a case, we will refund you the cost of the Goods in the cancelled Order. If we do not receive a response to our email, we will send you an email reminder. If you do not contact us within a further 3 days, we will cancel your entire Order and refund to you the cost of the Goods. Nothing in these conditions will affect your statutory rights relating to faulty or misdescribed goods.
• 4. OUR PRICING POLICY
The prices of the Goods are indicated on our Website and will be confirmed in the automated Order Confirmation email you will receive once you have placed your order.
All prices are in Pounds Sterling for Goods to be delivered in the United Kingdom) and inclusive of VAT.
Delivery costs may apply to your Order as indicated on our Website at the time you submit your Order. Delivery costs will depend on the value of your Order and your required shipping method. To see our delivery charges and terms and conditions please visit our Delivery & Returns page.
We reserve the right to modify the price of our Goods on our Website at any time and without prior notice. Changes to the price of Goods will not affect your Order once we have accepted the Order and sent you an Order Confirmation email.
If we find an error in the price of Goods you have ordered, we will inform you as soon as possible by email or telephone and we will offer you the option of reconfirming your Order at the correct price or cancelling your Order. If you cancel the Order, we will refund or re-credit you for any sum that has been paid by you.
• 5. HOW CAN I PAY
We accept most payment cards including Visa, MasterCard and American Express. We also accept payment by PayPal. Payment must be made in the currency as indicated on your Order before you submit it.
If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is placed by you. We will not accept your Order, neither will we supply the Goods to you until your credit or debit card issuer has authorised the use of your card for payment of the Goods ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our Website secure and to prevent frauds. All credit and debit card transactions on this Website are processed by a secure online gateway which will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain Countries or locations we believe to be a high fraud risk.
If you are paying by PayPal you will be asked to log in to your PayPal account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal up to a maximum of 10 times and will be asked to enter personal data and credit card details. Your Goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.
We will send the Goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by email to the email address which you provided at the time of making the Order.
• 6. WHEN ARE GOODS DELIVERED
Goods ordered through this Website will only be delivered to United Kingdom (including Northern Ireland and Isle of Man). Delivery charges may apply to your Order, to see our delivery terms and conditions and delivery charges please see our Delivery & Returns page. Upon delivery of the Goods to our carrier we will send you an Order Shipment Confirmation email.
We will not deliver any Goods unless or until full payment has been received. We will make all reasonable efforts to deliver the Goods within the delivery time specified in our Delivery Terms and Conditions. However, any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable delays in delivery.
If there is no one at the nominated delivery address who can accept delivery of Goods, the carrier will leave a notification card in your mail box. Title to and risk of loss in your Goods will pass to you on delivery.
• 7. HOW TO RETURN GOODS
We hope you are delighted with your purchase, however we understand if you wish to return any or all of the items. Goods which were supplied in error, were incomplete, damaged or faulty, or if you have just changed your mind, can be returned to us using the process found on our Delivery and Returns page.
• 8. YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund within 30 (thirty) calendar days of delivery of the Goods, provided that you return the Goods to us according to the procedure indicated under ‘How to make a return’ on our Delivery and Returns page.
Please note that while the Goods remain in your possession you are under a duty to ensure that the Goods are kept safe, secure and in good condition.
• 9. OUR LIABILITY TO YOU
These Terms of Sale set out the entire obligations and liabilities in respect of the supply of Goods. Save as set out in this clause, we do not provide any warranties, conditions or other terms that are binding on us regarding the supply, failure to supply, or delay in supplying the Goods.
Any warranty, condition or other term arising out of or in connection with the supply of Goods which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the Country where you are domiciled or where you purchased the Goods, is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for:
• 10. HOW YOUR PERSONAL DATA IS PROCESSED
• 11. CIRCUMSTANCES BEYOND OUR CONTROL
We will make every effort to perform our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident, war or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third party act or omission, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.
We will inform you of any such unforeseen event as soon as possible after its occurrence and we will perform our obligations as soon as reasonably possible. Should this interruption continue beyond a period of 2 weeks you will be entitled to cancel the Order and a refund will be made in accordance with Clause 8 of these Terms of Sale.
• 12. RESALE / RESHIPPING OF OUR MERCHANDISE
We constantly monitor the quality of the Goods that we offer to our customers in order to guarantee constant customer satisfaction. Our Goods are only distributed in our own and our authorised resellers' stores. You must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your Order if we suspect that you intend to resell our Goods.
• 13. CONTACT US
If you have any questions about these Terms of Sale, our Goods or your Order, please contact us.
• 14. GENERAL TERMS
Neither our failure nor your failure to enforce any term of these Terms of Sale constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.